Robert Harrison
Software Developer
Professional Skills & Experience
Software Development
M.A.Sc., University of Regina, 10+ years experience, Strong Problem Solving Skills, Very Creative, Excellent Communication Skills, Project Leadership.
Business
App Marketing & Sales, Planning, Accounting, Time Management
Industries
Speech-Language Pathology, Customer Interaction Management, Environmental Engineering, Petroleum Engineering, Telecommunications
Project Experience
1. Independent Software Developer2011 - Present
RWH Technology, San Diego, CA
- Developing speech therapy apps for the iPad and iPhone - Speech Cards and Speak Colors.
- Mobile, custom software and web development services
2. Solution Architect2007 - 2011
Online Business Systems
Clients: FiServ, Sempra Energy, Litton Loan Services, Auto Club of Southern California
2.1 FiServ, Dallas, TX
- Documented the architecture and configuration of the production Genesys environment.
- Analyzed the configuration of the Genesys environment and recommended a number of changes to improve the performance, stability, availability and management of the system.
2.2 Sempra Energy, San Diego, CA
- Genesys Technical Account Manager
- Provided architectural and functionality recommendations and input for architecture/design discussions.
- Facilitated communication between Genesys Product Management, Engineering, and Technical Support to ensure issues were resolved quickly.
- Enhanced the Genesys troubleshooting skills of the Sempra staff.
- Documented and implemented changes to all aspects of the Genesys system.
2.3 Sempra Energy, San Diego, CA
- Software Developer
- Implementation and testing of Genesys Agent Desktop web application using Java, JSP, JavaScript, XML and the Genesys Agent Interaction and Platfrom SDKs in an Avaya Communications Manager switch environment.
- Demonstration of the product to the client.
- Provided support during the user acceptance testing phase.
2.4 Litton Load Servicing, Houston, TX
- Provided support for the Genesys call routing strategies.
2.5 Automobile Club of Southern California, Costa Mesa, CA
- Design, implementation and testing of database-driven call routing strategies using Genesys.
2.6 Online Business Systems, Calgary, AB
- Internal financial reporting system using C#.
3. Research Assistant2004 - 2007
Energy Informatics Lab, Faculty of Engineering, University of Regina, SK
- Developed software to model objects and processes in the petroleum contamination remediation selection domain.
- Project leader for a small team developing a web-based, carbon dioxided data analysis system for the International Test Centre for CO2 Capture.
- Researched software and hardware for visualizing oil, gas and geology. Data gathered enabled supervisor to receive $104,000 in funding from Canada Foundation for Innovations (CFI).
- Supervised computer lab at the 12th International Linear Algebra Society (ILAS) Conference, 2004, Regina, SK, Canada
- Server administration: Linux, Subversion, Apache, HTTP Web Server
- Published and presented research papers.
- Awarded Research Scholarship, University of Regina, September 2004 - November 2007.
4. Technical Support2004
Convergys, New Glasgow, NS
Provided telephone technical support for Microsoft Office Setup, Outlook and Outlook Express.
5. Software Developer2001
Nortel Networks, Ottawa, Canada
- Internship.
- Maintenance and development of optical network planning applications.
6. IT Assistant2000
Ansdell Associates, London, UK
- Internship.
- Computer troubleshooting.
- Developed web site for the British Brands Group.
- Taught the British Brands Group staff HTML.
Skills
Languages
Objective-C, Java, Python, C++, HTML+CSS, Javascript, PHP, XML
Environments
iOS, Mac OS X, Windows, Linux
Databases
SQLite, MySQL, SQL Server
Concepts
SDLC, OOD, Design Patterns, Unit Testing, Agile, Ontology
Graphic Design
Illustrator, Photoshop
Software Development Tools
Mercurial, Subversion, Ant, JUnit, XCode, Visual Studio, Eclipse, Netbeans, UML
Genesys
Routing Strategy Design, Agent Desktop Customization, Reporting
Education
University of Regina2004 - 2008
M.A.Sc., Electronic Systems Engineering
- Specialized in Software Engineering/Applied Artificial Intelligence.
- Research interests: Ontologies, Semantic Web, Software Engineering.
- 7 publications. Available upon request.
- Thesis: Tools for Industrial Knowledge Modeling and Management.
University of Regina1998 - 2003
B.Sc., Computer Science
- Co-operative Education Program.
