Hi, my name is Robert Harrison. I am a Software Developer and owner of RWH Technology. I develop speech therapy apps for the iPhone and iPad. I am also an avid snow boarder and stand up paddle boarder. I am available for hire on a contract basis. Thanks.
M.A.Sc., University of Regina, 10+ years experience, Strong Problem Solving Skills, Very Creative, Excellent Communication Skills, Project Leadership.
App Marketing & Sales, Planning, Accounting, Time Management
Speech-Language Pathology, Customer Interaction Management, Environmental Engineering, Petroleum Engineering, Telecommunications
Clients: FiServ, Sempra Energy, Litton Loan Services, Auto Club of Southern California
- Documented the architecture and configuration of the production Genesys environment.
- Analyzed the configuration of the Genesys environment and recommended a number of changes to improve the performance, stability, availability and management of the system.
- Genesys Technical Account Manager
- Provided architectural and functionality recommendations and input for architecture/design discussions.
- Facilitated communication between Genesys Product Management, Engineering, and Technical Support to ensure issues were resolved quickly.
- Enhanced the Genesys troubleshooting skills of the Sempra staff.
- Documented and implemented changes to all aspects of the Genesys system.
- Software Developer
- Provided support during the user acceptance testing phase.
- Provided support for the Genesys call routing strategies.
- Design, implementation and testing of database-driven call routing strategies using Genesys.
- Internal financial reporting system using C#.
- Developed software to model objects and processes in the petroleum contamination remediation selection domain.
- Project leader for a small team developing a web-based, carbon dioxided data analysis system for the International Test Centre for CO2 Capture.
- Researched software and hardware for visualizing oil, gas and geology. Data gathered enabled supervisor to receive $104,000 in funding from Canada Foundation for Innovations (CFI).
- Supervised computer lab at the 12th International Linear Algebra Society (ILAS) Conference, 2004, Regina, SK, Canada
- Server administration: Linux, Subversion, Apache, HTTP Web Server
- Published and presented research papers.
- Awarded Research Scholarship, University of Regina, September 2004 - November 2007.
Provided telephone technical support for Microsoft Office Setup, Outlook and Outlook Express.
- Maintenance and development of optical network planning applications.
- Computer troubleshooting.
- Developed web site for the British Brands Group.
- Taught the British Brands Group staff HTML.
iOS, Mac OS X, Windows, Linux
SQLite, MySQL, SQL Server
SDLC, OOD, Design Patterns, Unit Testing, Agile, Ontology
Mercurial, Subversion, Ant, JUnit, XCode, Visual Studio, Eclipse, Netbeans, UML
Routing Strategy Design, Agent Desktop Customization, Reporting
- Specialized in Software Engineering/Applied Artificial Intelligence.
- Research interests: Ontologies, Semantic Web, Software Engineering.
- 7 publications. Available upon request.
- Thesis: Tools for Industrial Knowledge Modeling and Management.
- Co-operative Education Program.